FAQ

Orders leave our warehouse within 1 business day. Delivery then takes 1 to 3 business days to Germany, 2 to 5 to the rest of Europe, the United Kingdom, Switzerland and Norway, 3 to 6 to the United States and Canada, and 3 to 7 to Australia, New Zealand and the rest of the world. Details in our shipping policy.

Nothing. Shipping is free on every order, worldwide, with no minimum order value.

No. We cover all customs duties and import taxes, so the price at checkout is the final price and nothing is due on delivery. If a carrier still asks you to pay, send the receipt to support@delency.com and we refund it.

30 days from delivery. Customers in the EU, EEA, UK and Turkey also have the statutory right of withdrawal of 14 days, which applies in addition.

Yes, within 30 days, as long as the size is in stock. You do not need to place a new order, just tell us the size you need. The first exchange of an order is shipped back to you free of charge.

Measure yourself and compare with the size chart on the product page. If you are between two sizes and prefer a relaxed fit, choose the larger one. And if it does not fit, you can exchange it.

Délency is a European premium label for clothing, shoes, sunglasses and fragrances. Clean cuts, quiet colours and materials made to last more than one season, designed for everyone who lives the aesthetic, at prices that stay fair.

Délency is a European premium label based in Germany. Every order is packed and dispatched from our own warehouse there. We ship worldwide with free shipping on every order, and for deliveries outside the EU we cover all customs duties and import taxes. The price you see at checkout is the final price, wherever you are.

Yes. Every review comes from a customer who bought from us. We do not buy reviews and we do not remove negative ones.

Credit and debit cards, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay. The options you see at checkout depend on your country and device.

Yes, with Klarna in the countries where Klarna is available. If it is offered for your country, you can select it at checkout.

Yes. Our checkout runs on Shopify with an encrypted connection, and payments are processed by Shopify Payments, PayPal and Klarna. We never see or store your full card details.

In the currency shown in the country selector and at checkout. Refunds go back in the same currency, to the payment method you used.

Yes, as long as it has not been dispatched. Email support@delency.com with your order number as soon as possible. Once the parcel is with the carrier, the address can no longer be changed, but you can still send the item back, see Return.

Check your spam folder first. If it is not there, write to support@delency.com with your name and the email address you used. Often a small typo in the email address is the reason.

Yes. Délency ships worldwide from Germany, including the United States, Canada, the United Kingdom, Switzerland, Norway, Australia and New Zealand. Shipping is free on every order. Fragrances are the only exception. They cannot be sent to every destination, and any restriction is shown at checkout.

Nothing. Shipping is free on every order, worldwide, with no minimum order value.

Orders leave our warehouse within 1 business day. Delivery then takes 1 to 3 business days to Germany, 2 to 5 to the rest of Europe, the United Kingdom, Switzerland and Norway, 3 to 6 to the United States and Canada, and 3 to 7 to Australia, New Zealand and the rest of the world. Details in our shipping policy.

No. We cover all customs duties and import taxes, so the price at checkout is the final price and nothing is due on delivery. If a carrier still asks you to pay, send the receipt to support@delency.com and we refund it.

DHL Premium, with tracking on every order.

Not to every country. Fragrances contain alcohol and count as dangerous goods in transport, so some destinations are excluded. If your country is affected, you see it at checkout before you pay.

If the parcel comes back to us, we contact you and you choose between a new shipment and a refund. The cost of the return leg is set out in our terms of service.

In the shipping confirmation email you receive as soon as your parcel leaves our warehouse.

Allow up to 24 hours for the first scan to appear. If nothing has changed after 5 business days, write to support@delency.com with your order number.

30 days from delivery. Customers in the EU, EEA, UK and Turkey also have the statutory right of withdrawal of 14 days, which applies in addition.

Email support@delency.com with your order number and the item you want to return. We send you the return address. All steps are on the Return page.

Return shipping is paid by you, unless the item is defective or we sent you the wrong one. In that case you receive a free return label.

Yes, within 30 days, as long as the size is in stock. You do not need to place a new order, just tell us the size you need. The first exchange of an order is shipped back to you free of charge.

Only unopened, in the sealed box with the protective film intact. Once the film is removed or the bottle has been opened, we cannot take it back for reasons of hygiene. Every fragrance order includes a sample, so you can try the scent first.

Yes, if you only tried them on indoors and the shoe box comes back undamaged inside an outer box. Please do not tape the shoe box itself, it is part of the product.

Customers in the EU can declare a withdrawal directly with the Withdraw from contract button in the footer of our website. Enter your name, order number and email address, confirm, and you receive the confirmation by email.

Within 14 days after we approve your return, to the payment method you used. Your bank may need a few extra days to show it.

You have the full statutory warranty for defects, at least 24 months in the European Union and longer in some countries. It is free of charge and your rights stay fully intact.

Write to support@delency.com within 14 days of noticing it and add a few photos. You receive a free return label and can choose between repair and replacement.

No. Pilling, fading, shrinking after washing against the care label, worn soles and scratches on lenses from use count as normal wear, not as defects.

The exact fabric composition is listed on every product page and on the label sewn into the garment.

The materials of the upper, lining and outsole are listed on every product page.

The full list of ingredients is on the product page and on the packaging, together with the responsible person in the European Union.

Yes. The filter category and the CE marking are stated on the product page and on the sunglasses. They are not suitable for driving at night or for looking directly into the sun.

Measure yourself and compare with the size chart on the product page. If you are between two sizes and prefer a relaxed fit, choose the larger one. And if it does not fit, you can exchange it.

Follow the care label. Wash cold and inside out, and do not tumble dry anything with a print or embroidery. Damage from washing against the care label is not covered by the warranty.

Away from heat, direct sunlight and open flames, and out of reach of children. Fragrances are flammable.

Email support@delency.com or call +49 1551 0572574, Monday to Friday, 10:00 to 18:00 CET. We answer every message.